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Routine Services

***U.S. Citizen services will be by appointment only from April 20 – May 6, 2016.  Please email us at to make an appointment.***


Due to restrictions set by local banks we cannot accept U.S. currency printed earlier than 2007 or with any stamps, writings or markings on them.  We regret the inconvenience.

Appointments For U.S. Citizen Services

While we do not require appointments for routine U.S. Citizen Services, we encourage you to schedule one; particularly if you will be traveling long distances to the Embassy.  If you are U.S. Citizen and wish to schedule an appointment for routine services, please contact the Consular Section by telephone at (+267) 373-2322 or by email at ConsularGaborone@State.Gov.

Hours of Operation

  • Consular Information Line:
    (+267) 373-2201

    U.S. Citizen Services:
    (+267) 373-2322

    Consular FAX Line:
    (+267) 318-0232

    Email Address:


    Routine U.S. Citizen Services Walk-In Hours:

    Monday & Friday from 09:00AM - 12:00PM

    Thursday from 1:30 PM - 4:00PM

    Please note: the Consular Section will be closed during U.S. Embassy Holidays.

    The Embassy's Holiday Schedule